Refund policy

At NourishCo™, we stand behind the quality of our products and take pride in delivering premium dietary supplements and nutrition products. Due to the nature of our products and for hygiene, safety, and quality-control reasons, we operate a strict return and refund policy.

Return Eligibility -

We will consider return or exchange requests submitted within 30 days of the original purchase date, subject to the conditions below.

To be eligible for consideration:
• The item must be unused, unopened, and unactivated
• All original packaging, seals, and accessories must be intact and in resalable condition
• There must be no visible signs of use, wear, damage, or tampering

Any item that has been opened, used, tested, or had its hygiene seal broken is not eligible for return or refund under any circumstances, except in the case of a verified manufacturer defect. NourishCo™ products are personal-use consumable goods. For health and safety reasons, once opened or used, they cannot be returned unless explicitly approved in writing by NourishCo™ following a verified manufacturer defect review.

Non-Returnable Items -

Due to hygiene, safety, and quality-control reasons, NourishCo™ products are classified as personal-use consumable goods.

The following items are strictly non-returnable: • Opened or used supplements, powders, capsules, or consumable products • Items returned without prior written authorisation • Items returned outside the applicable eligibility period • Items not returned in original packaging or missing components

Opened or used consumable products are not physically returnable under any circumstances. All returns or refunds, including full refunds under the Money-Back Guarantee, require review and explicit approval by NourishCo™.

Money-Back Guarantees -

We offer Money-Back Guarantees on eligible products. This guarantee does not require the physical return of opened or used products. If a customer is dissatisfied, they must contact our support team within the appropriate timeframe of the guarantee and complete the required review process.

If approved by NourishCo™, resolution may be provided in the form of:
• A full refund,
• A partial refund, or
• Store credit

Refunds are never automatic and are always subject to NourishCo™'s discretion. Refunds may also be subject to deductions for processing, handling, inspection, and restocking costs. All original shipping fees and any return shipping costs are non-refundable. The Money-Back Guarantee applies to dissatisfaction with the product and does not apply to perceived results, effectiveness, or individual outcomes.

Return Authorisation Process -

All returns or exchanges must be authorised before being sent back. To request authorisation, contact our support team at nouriishco@gmail.com and include:
• Your order number
• The reason for the return or exchange
• Supporting photos or videos if applicable

Returns sent without written authorisation will not be accepted and may be refused or discarded. If approved, you will receive return instructions. Customers are responsible for ensuring the item is securely packaged and returned according to the provided instructions.

Return Shipping -

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable. We strongly recommend using a trackable shipping service. NourishCo™ is not responsible for lost, delayed, or damaged return shipments. Responsibility for the item remains with the customer until it is received and inspected by our team.

Refunds (If Approved) -

If a return is approved after review, any refund issued will be determined by NourishCo™ and may be full, partial, or provided as store credit. All refunds are conditional on NourishCo™ approval and subject to deductions for processing, handling, inspection, and restocking costs. Shipping costs are non-refundable. All refund decisions are final once NourishCo™ completes the review process.

Approved refunds will be issued to the original payment method or, at NourishCo™'s discretion, as store credit.

Exchanges -

Exchanges may be offered as an alternative to refunds and are subject to product availability. Exchange requests must meet the same eligibility criteria as returns. Customers are responsible for all shipping costs associated with exchanges. Exchanges do not reset the original 30-day return eligibility window.

Damaged or Defective Items -

If your item arrives damaged or defective, you must notify us within 48 hours of delivery.

To submit a claim, email nouriishco@gmail.com with:
• Your order number
• Clear photos and/or videos of the issue
• Photos of the original packaging and shipping box

Claims submitted outside the 48-hour window may not be honoured. Minor cosmetic damage to external packaging that does not affect product functionality is not considered a defect. If approved, resolution will be provided in the form of a replacement, partial or full refund, or store credit, at NourishCo™'s discretion.

Late or Missing Refunds -

Refund processing times vary by financial institution and typically take 2–5 business days once approved. If you believe your refund has not been processed after this period, please contact nouriishco@gmail.com so we can investigate.

Policy Abuse & Final Authority -

NourishCo™ reserves the right to refuse returns, exchanges, or refunds in cases of suspected abuse, excessive return behaviour, or violation of this policy. All decisions regarding returns, exchanges, and refunds are made at the sole discretion of NourishCo™ and are final.

Policy Updates -

We reserve the right to modify or update this policy at any time without prior notice. The version in effect at the time of purchase will apply.

Feedback -

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at nouriishco@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.