Shipping policy
NourishCo™ partners with leading international carriers, including FedEx, SF Express, DHL, UPS, and EMS, along with trusted local couriers, to deliver your order directly to your door. We proudly offer flat-rate worldwide shipping.
Payment & Verification -
Payment is collected at the time of order. All orders are subject to verification before shipment, which may take a few days. Orders with incorrect billing information or requiring additional verification may be delayed or cancelled to prevent fraud.
Order Processing -
We typically process and hand off orders to the carrier within 2–5 business days. During peak periods or holidays, this may extend up to 10 business days, especially for high-demand or limited-stock items. Once your order is submitted, no changes—including address modifications—can be made. We ship only to the address provided at checkout.
Shipping Days -
Orders are shipped on business days (Monday–Friday), excluding public holidays. You will receive a shipping confirmation email with tracking details once your order has left our facility. For multi-item orders, products may ship separately and arrive on different dates depending on supplier locations.
Tracking -
All shipments include a tracking number. Tracking information will be emailed once your order is dispatched. Please note that some carriers may take a few days to update tracking details. If your tracking hasn’t updated within 5 business days, contact us for assistance.
Estimated Shipping Times -
|
Region |
Estimated Delivery* |
|
United States |
7–14 business days |
|
Canada & Europe |
10–14 business days |
|
Australia & New Zealand |
10–21 business days |
|
Mexico, Central & South America |
15–30 business days |
*These timeframes are estimates and do not include the 2–5 business day processing window. NourishCo™ is not responsible for delays caused by customs, weather, holidays, labour disputes, or other factors beyond our control.
Duties, Taxes & Import Fees -
International shipments may incur customs duties, taxes, or clearance fees, which are the customer’s responsibility. NourishCo™ cannot predict or cover these charges. Refused shipments due to unpaid import fees will incur both the original shipping cost and return fees.
Lost, Stolen, or Damaged Packages -
NourishCo™ is not responsible for lost, stolen, or damaged packages. If tracking shows delivery but your order is missing, file a claim directly with the carrier. Timestamp and tracking information will be used to assess claims.
Wrong Address Disclaimer -
Please ensure your shipping address is correct. Orders are processed immediately and cannot be changed or canceled once submitted. NourishCo™ is not liable for misdelivery caused by an incorrect address.
Need Help? -
We value your feedback and are here to help. Contact us at nouriishco@gmail.com with any questions or concerns.